Digital products available through the ADVACT Dashboard Store may include dashboards, templates, models, reports, tools, and other downloadable materials.

Because digital products can be accessed or downloaded immediately after purchase, purchases of digital products are generally considered final once the product has been accessed or downloaded.

A refund may be considered where:

• The customer was charged more than once for the same transaction.
• A technical error prevented access to the purchased product and ADVACT was unable to resolve the issue.
• The digital file supplied is materially different from the product described on the website.
• The purchased file is corrupted or unusable and ADVACT is unable to provide a working replacement.

A refund will generally not be issued because of:

• Change of mind after downloading or accessing the product.
• Purchasing the wrong product where the product was accurately described before purchase.
• Lack of compatible software, systems, or technical requirements on the customer's side where such requirements were disclosed.
• Failure to use, implement, or obtain the expected commercial results from a dashboard, template, model, or tool.

Customers experiencing a technical issue should contact ADVACT so that we can first attempt to resolve the problem or provide a replacement file.

ADVACT professional services may include:

• Business Advisory
• Business Valuation
• Idea Validation (Idea Validator)
• Due Diligence
• Financial and Management Advisory
• Business Performance Intelligence
• Customized consulting and related professional services

Before Work Has Started

If a customer requests cancellation before ADVACT has started the agreed work, the customer may request cancellation and a refund, subject to any payment processing, administrative, or third-party costs already incurred.

After Work Has Started

Once ADVACT has started research, analysis, financial modeling, document preparation, data review, consultation, or any other substantive work relating to the engagement, the service becomes partially or fully earned.

Any refund, where applicable, will be assessed based on the portion of work already completed and costs already incurred.

After Delivery

Once the agreed report, analysis, valuation, deliverable, consultation, or other service has been substantially completed or delivered, payments are generally non-refundable.

This does not prevent ADVACT from correcting genuine errors or addressing reasonable concerns relating to the agreed scope of work.

Where a service includes a scheduled consultation or advisory meeting, customers should notify ADVACT as early as possible if they need to cancel or reschedule.

ADVACT may allow reasonable rescheduling subject to advisor availability.

Repeated cancellations, late cancellations, or failure to attend a confirmed consultation may result in the session being considered delivered.

Fees paid for customized reports, financial models, valuations, due diligence assignments, research, or other work specifically prepared for an individual customer are generally non-refundable once work has commenced.

This is because ADVACT allocates professional resources and begins work specifically for the relevant engagement.

The customer is responsible for providing accurate and complete information reasonably required to perform the service.

Where delivery is delayed because required information, documents, approvals, or feedback have not been provided by the customer, this will not normally constitute grounds for a refund.

ADVACT provides professional analysis, advice, tools, and decision-support services based on the information available at the time of the engagement.

Purchasing an ADVACT service or digital product does not guarantee a particular business, investment, financing, profitability, valuation, regulatory, or commercial outcome.

A difference between actual results and projections, assumptions, recommendations, or expected outcomes does not by itself create eligibility for a refund.

If you believe you have been charged incorrectly or more than once for the same purchase, please contact us with your order details.

Verified duplicate or erroneous charges will be reviewed and corrected where appropriate.

To request a refund or report a problem with an order, contact:

info@advact.com

Please provide:

• Your full name
• Order number
• Email address used for the purchase
• Product or service purchased
• Date of purchase
• Reason for the request
• Any relevant screenshots or supporting information

ADVACT will review the request and communicate the outcome after considering the nature of the purchase and the work or delivery already completed.

Where a refund is approved, it will normally be returned to the original payment method used for the transaction, subject to payment provider processing requirements.

Bank, card issuer, currency conversion, or payment processor timelines may vary.

ADVACT may update this Refund & Cancellation Policy from time to time.

The policy applicable to a transaction will be the version published on the website at the time of purchase, unless otherwise required by applicable law.

ADVACT

Building 5158, Elmeerag City Behind Carrefour El Maadi Cairo, Egypt

Email: info@advact.com

Phone: 002 02 27300232